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GMI AT A GLANCE

Media and publishing industry

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Your organization operates in the very exacting sector of media and publishing. Since your customer contact management needs are so specific, the proactiveness of your structure is of the utmost importance.

Your organization operates in the very exacting sector of media and publishing. Since your customer contact management needs are so specific, the proactiveness of your structure is of the utmost importance.

Whether it’s managing calls, emails, online forms, or any other form of communication, get the responses and the service that will satisfy your customers:

subscription management and renewal;

detecting emergencies and providing immediate solutions;

complaint management;

processing requests based on established priorities.

 

In addition, to ensure the success of your events, GMI takes care of:

generating new contacts according to tight schedules;

monitoring calls and response rates;

managing attendance confirmations;

any operation related to the smooth functioning of your external communications.

If your goal is to increase your conversion rate or to ensure optimal customer service, GMI is your preferred partner to look after it!

Contact us for a personalized evaluation of your needs.