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Retail and e-commerce


You’re in the retail or e-commerce sector and need an experienced partner to assist you with customer service management.


GMI proposes to do:

the processing of requests while balancing priorities;

the integral management of emails and tickets;

personalized customer tracking;

a complete and constantly updated database;

the optimization of your company’s data.

The execution of our mandate is aligned with your goals and, by extension, improves customer contact in all its forms.


What do you have to gain?

the development and retention of a satisfied clientele;

honed and tested communication strategies, using processes on the cutting edge of technology;

the use of precise performance measurement tools;

maximized results.

With GMI, your processes come out improved.


That means:

the involvement of a specialist to improve customer relations;

attention, support, availability, and customer tracking;

the outstanding management of your customer file to increase the conversion rate and reduce response time;

an ability to adapt and anticipate that’s ideal for dealing with fluctuating volumes.


We put all these skills to work to help you achieve your business goals. Contact us for a personalized evaluation of your needs.