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astuce pour gestion strategique

6 tips for strategic incoming calls management

Managing incoming calls is a real challenge for any company that cares about its image and its relations with its external environment. How these calls are handled is indeed often a deciding factor in the initial evaluation of the customer experience. In order to optimize this contact that – it should be noted – does not arise from the company’s initiative, here are 6 tips

Call center employees

The call center: a strategic tool suited to its industry

Born of the ever-growing needs of companies in terms of their interactions with their external environment, a call center offers a varied range of solutions that let a company better manage its relationships with its customers, its business partners, as well as the various components of its environment. The democratization of the internet and the emergence of new e-marketing solutions have also helped reinforce their importance in

hand holding pencil on calendar for  making appointment  important day

6 tips for successfully setting up a meeting

Calling prospective clients with the goal of getting a meeting is a difficult task. But it’s an important step in building a lasting relationship and developing your business. Landing a meeting with a prospect means getting another shot at convincing them that your products / services meet their needs. If the client has any doubts about this, the meeting will be the perfect opportunity to

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