We’re hiring
Do you want to launch your career? Are you willing to learn? We’re looking for dynamic people who enjoy working in a team.

Join us!
Subscribe to our newsletter
GMI AT A GLANCE

Impartition


Time bomb. concept vector design

Customer service quality in crisis management: the advantages of a call centre

Whether it’s during the holidays, sales, or any other period involving a spike in traffic, commercial enterprises are generally faced with special needs with regard to customer service. Indeed, the sporadic influx of interactions, prospects, and customers on these occasions imposes certain operational constraints, particularly with regard to front office activities and incoming call management. To better handle these difficult periods, relying on a call