You operate in the energy and utilities sector. Your industry is complex and you need a trusted organization to ensure contact with your customers in all its forms.
Count on GMI to be the extension of your company.
We can help with:
- the planning of all your operations and the strategy for performing tasks;
- processing calls, emails, online forms, and any type of communication that you have with your customers;
- processing orders, making and managing appointments, and handling any special requests from your customers;
- Provision of the CODA technology platform for semi-automated processing of complex grant applications, such as those GMI manages with CODA for Hydro-Québec’s LogisVert program.
- You can count on our team to be your real-time interface thanks to our perfect availability, 24 hours a day, 7 days a week, 365 days a year.
With GMI, you’ll increase:
- your customer satisfaction rate;
- your response rates;
- your conversion rate;
- your turnover, efficiency, and profitability.
To do this, you can count on us to:
- listen attentively to your customers’ demands;
- optimize the management of your order processes;
- to collect data that is accessible in real time for the purpose of daily analyses.
