GMI: CUSTOMER RELATIONSHIP CENTRE BASED IN QUÉBEC

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The effectiveness of a customer relationship centre depends on its level of automation

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Customer service in crisis management: 4 good reasons to rely on an external call center

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Incoming calls: how to handle customer expectations

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Call processing: the importance of a strong call center’s infrastructure

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Customer service: the importance of perceived value

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The Call Centre: Your Secret Weapon to Customer Loyalty

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