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CODA technology platform at the service of Hydro-Québec

CODA technology platform at the service of Hydro-Québec

Hydro-Québec launched its new Logisvert energy efficiency program to subsidize businesses and consumers wishing to install energy-saving solutions.
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The effectiveness of a customer relationship centre depends on its level of automation

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Customer service in crisis management: 4 good reasons to rely on an external call center

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Incoming calls: how to handle customer expectations

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Call processing: the importance of a strong call center’s infrastructure

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Customer service: the importance of perceived value

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