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Why is GMI the partner you need?


Committed and determined

We make your goals our own. You can count on us to take concrete steps to manage and develop your business according to your objectives.


Flexible and responsive

We adapt to the specific needs of your industry and know how to bend to your demands in order to carry out our mission.


Human and transparent

Even in the quest for performance, we know how to give you our constant attention and communicate directly with you.


Passionate and results-oriented

We stay by your side at all times while keeping the focus on a single goal: obtaining the desired results. We generate higher profits while reducing your operating costs.


Calls received



Retention of our agents

Our experience and our solutions allow you to reach your goals

Check out our case studies and see why our clients trust us.

Case:  Hydro solution

Case: Hydro solution

A subsidiary of Confort Expert, HydroSolution is positioned as the standard for turnkey rental and sales services in its field of business. With over 200,000 customers, HydroSolution was seeking an exceptional partner..

Case: Germain Larivière

Case: Germain Larivière

Germain Larivière, a leading furniture retailer, unsuccessfully tried to optimize its customer database by choosing a telemarketing solution to create VIP events.

Case: Belron Canada

Case: Belron Canada

With over 350 service centres, 1800 employees, and an extensive distribution network across all 10 provinces, Belron Canada is positioned as the Canadian leader in auto glass replacement, repair, and distribution.

A few of our clients

GMI is proud to have contributed to the success of a varied and distinguished clientele for over 17 years!

  • Besides the results, GMI is a strong business partner. Under the direction of Micheline Durocher, for whom no challenge is too great, this dynamic and professional team always manages to look after your needs within impressive timelines. It’s all a matter of measurement, and they have the right tools to make recommendations at the start of your project or anywhere along the way so that your goals are achieved. I highly recommend their services because they take your success to heart!

    Darshna Chetty
    Darshna Chetty
    Brand Manager, Lasik MD
  • Through the availability and involvement of Micheline Durocher, the president of GMI, and the director of operations, Johanne Fafard, and the whole GMI team, we feel like we once again have enthusiastic associates within our company. GMI is a first-rate partner whose interactions with our customers have had a direct impact on the success of our business. Thanks GMI!

    Joémie Michaud
    Marketing Director
  • We’re truly satisfied with GMI’s excellent call handling service. They respond to our customers diligently and efficiently. Using GMI’s services for call processing has greatly simplified the management of our company since we didn’t have to hire additional staff to take calls and manage all these resources as well as their work schedules. Thank you, GMI, for your excellent work!

    Julie Corbin
    Julie Corbin
  • We’ve relied on GMI’s professional service for over 10 years, and we can attest to this company’s professionalism in marketing. Always attentive to our needs and possessing a great deal of expertise in the field of call processing, they were able to develop a personalized service in order to guarantee our complete satisfaction. I strongly recommend GMI for your own company if you’re looking for dynamic and experienced service. If they were able to help us regularly increase our sales, they’ll definitely be able to help you too.

    Pierre Boulé
    Pierre Boulé
    President - General Director, Confort Expert Inc.

Recent news
Middle-aged man holds telephone while woman screams at it
Groupe Marketing International

By Groupe Marketing International / Centre d’appel/ GMI at a glance/ Our solutions/ Service à la clientèle

Customer service in crisis management: 4 good reasons to rely on an external call center

The holiday season, Black Friday, seasonal sales, or even back to school – these are some of the special periods or events that grab the full attention of managers of commercial enterprises every year. However, while these occasions are particularly favourable to raking in exceptional profits, they are also quite often periods of stress and internal tension. Indeed, given the stakes, and due to the

Read more

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