The Customer experience at the heart of your success
GMI is the preferred partner of organizations that demand outstanding customer service at every level
Discover our Customer Relationship Centre
Outsourcing solutions tailor-made for you
Reduce your operating costs while increasing your productivity and performance
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Your team is waiting for you
Our clients deserve attention and results that go beyond their expectations
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Why choose us?
We’re constantly seeking balance between performance and costs
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GMI, Next-Gen Customer Relationship Centre

Internet, social media, cell phones - your customers today want to communicate with your organization the way they want to.

GMI is a multi-channel customer relationship centre that leverages technology to deliver a seamless customer experience.

Your customers want to be understood and reassured.

GMI and all of its agents are based in Quebec, in the greater Montreal area, to ensure a shared North American culture, in both French and English

Business process outsourcing is an effective way to increase your profitability.

Thanks to its agile business model and technology platforms, GMI is the only Customer Relationship Center in Canada that offers all levels of service and supports all BPO activities (from receiving a call to, for example, issuing a refund check) without imposing a minimum number of agents.


Calls received






Retention of our agents

Our experience and our solutions allow you to reach your goals

Our customers have trusted us for over 25 years.

A subsidiary of Confort Expert, HydroSolution is positioned as the standard for turnkey rental and sales services in its field of business. With over 200,000 customers, HydroSolution was seeking an exceptional partner..

Germain Larivière, a leading furniture retailer, unsuccessfully tried to optimize its customer database by choosing a telemarketing solution to create VIP events.

With over 350 service centres, 1800 employees, and an extensive distribution network across all 10 provinces, Belron Canada is positioned as the Canadian leader in auto glass replacement, repair, and distribution

A few of our clients

GMI is proud to have contributed to the success of a varied and distinguished clientele for over 17 years!

Recent news

The effectiveness of a customer relationship centre depends on its level of automation

The multiplication of communication channels with customers (email, chat, phone, social media, etc.) and their desire to have quickly answers have led to an explosion of information volumes and the need to process them in real time. Conventional ways of customer service management are no longer sufficient. To solve this problem, which affects all customer relations centers, GMI has made a major technological shift over the past several years by integrating process automation tools. But before we talk about automation, let’s take a moment to recall the difference between a customer relationship center, also known as a contact center, and

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