You’re a service company that deals with demanding consumers. Whether you’re an insurance company, a heating service provider, an organization in the medical sector, or any other industry whose goal is to offer quality service, GMI can help you manage customer contact.
Customer service has been our specialty for over 17 years. Thanks to a profound understanding of your business model, your objectives, and your customers, we strive to:
- process all customer requests via phone, email, fax, online forms, etc.
- handle all aspects of customer relations: new contracts, renewals, modifications, complaint management, listening to the needs of your consumers, etc.
- carry out personalized monitoring of your priorities.
- And, of course, we’d like you to take advantage of our CODA technology platform to fluidify the processing of your customer files. When information is varied and complex, or requires verification of attachments or serial numbers on external sites, our CODA platform is the best technological tool on the market, and your guarantee of greater efficiency and profitability.
For your organization, that means:
- an increase in response rates;
- a significant improvement in your conversion rate;
- higher customer satisfaction;
- constantly increasing revenues, efficiency, and profitability.
With GMI, you can count on:
- a reliable and experienced partner focused on customer satisfaction;
- cutting-edge strategies and technology;
- an organization specifically designed to handle requests based on their degree of urgency;
- incomparable adaptability: resources dedicated to each situation.
