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Old Montreal City Hall and flags of Quebec, Canada and the city

Cities and municipalities, depend on an experienced partner to manage your customer service.

Since 1998, GMI has strived to fully understand the needs of citizens and their habits. That requires adaptation, flexibility, and an open mind to provide outstanding customer service.

Your municipality wants to set itself apart and position itself as an entity that pays attention to its citizens. A specific approach must therefore be implemented so that everything is carried out in an appropriate way and customized service is guaranteed.


Our fields of expertise include, among others:

Public transportation;

Citizen help lines

Request management (complaints, lost objects, etc.)

Infrastructure management.


For your municipality, that means:

improving the offers made to citizens;

a response adapted to each situation;

optimal real time management, whatever the emergency may be;

optimizing your financial resources;

a significant gain in expertise.

In addition, a team of agents, supervisors, and instructors is provided to you for each project. Our internal processes are oriented towards the successful execution of our mandates.


With GMI as a partner, you’ll benefit from a unique approach and customized service that precisely meets the specific needs of cities and municipalities:

clear and transparent communication;

unwavering responsiveness;

total adaptability;

valuable versatility.


Contact us for a personalized evaluation of your needs.