by Groupe Marketing International
in Centre d’appel, GMI at a glance, News, Our solutions, Service à la clientèle
Incoming calls: how to handle customer expectations
The way a company handles its incoming calls is an excellent indicator of its values and performance. Indeed, even if – in the wake of the internet boom and the democratization of certain messaging applications – there are now many ways to communicate online, the telephone remains an essential tool and is still the method most often used by the majority of customers who want
