GMI: CUSTOMER RELATIONSHIP CENTRE BASED IN QUÉBEC

Category: News

Customer service quality in crisis management: the advantages of a call centre

Whether it’s during the holidays, sales, or any other period involving a spike in traffic, commercial enterprises are generally faced with special needs with regard to customer service. Indeed, the sporadic influx of interactions, prospects, and customers on these occasions imposes certain operational constraints, particularly with regard to front office

7 Tips to a Successful Customer Experience

Customers are increasingly demanding and volatile, so ensuring their loyalty and retention is a daily challenge for any business. To stand out from the competition, businesses must make sure their customers enjoy an exceptional experience. A study conducted by Forbes Insight indicated that the two strategic priorities for company executives

Emotional Commitment: How to Create a Strong Bond with your Customers

Hyper-connected, resourceful and well informed, customers are also highly solicited. To set themselves apart, brands need to create a long-lasting bond with its customers, encourage dialogue and engage them emotionally.   An emotional connection is a strong bond between two entities. A business must be able to create this long-lasting,

7 Tips to a Successful Customer Experience

Customers are increasingly demanding and volatile, so ensuring their loyalty and retention is a daily challenge for any business. To stand out from the competition, businesses must make sure their customers enjoy an exceptional experience.   A study conducted by Forbes Insight indicated that the two strategic priorities for company

6 tips for strategic incoming calls management

Managing incoming calls is a real challenge for any company that cares about its image and its relations with its external environment. How these calls are handled is indeed often a deciding factor in the initial evaluation of the customer experience. In order to optimize this contact that – it

The call center: a strategic tool suited to its industry

Born of the ever-growing needs of companies in terms of their interactions with their external environment, a call center offers a varied range of solutions that let a company better manage its relationships with its customers, its business partners, as well as the various components of its environment. The democratization of the

How to increase the quality of your database!

There are still too many businesses that don’t analyze the quality of their CRM data on a regular basis and yet, it is because of small errors that businesses end up processing erroneous or obsolete information. The quality of your customer relationship is closely linked to the quality of your database.

6 tips for successfully setting up a meeting

Calling prospective clients with the goal of getting a meeting is a difficult task. But it’s an important step in building a lasting relationship and developing your business. Landing a meeting with a prospect means getting another shot at convincing them that your products / services meet their needs. If

3 stages of value creation to become indispensable to your customers

GROWTH… WITH THE RIGHT CUSTOMERS? You need customers who will add value to your products. What value do you offer ? Products/services orientation, We teach our sales teams that they need to have a thorough understanding of our products and services. They learn the essential characteristics and the advantages that

Services to citizens

Specializing in customer service since 1998, Groupe Marketing International has managed to develop the tools and techniques needed to fully understand the needs and habits of clients.

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