Hydro-Québec launched its new Logisvert energy efficiency program to subsidize businesses and consumers wishing to install energy-saving solutions.
The multiplication of communication channels with customers (email, chat, phone, social media, etc.) and their desire to have quickly answers have led to an explosion of information volumes and the need to process them in real time. Conventional ways of customer service management are no longer sufficient. To solve this
The holiday season, Black Friday, seasonal sales, or even back to school – these are some of the special periods or events that grab the full attention of managers of commercial enterprises every year. However, while these occasions are particularly favourable to raking in exceptional profits, they are also quite
The way a company handles its incoming calls is an excellent indicator of its values and performance. Indeed, even if – in the wake of the internet boom and the democratization of certain messaging applications – there are now many ways to communicate online, the telephone remains an essential tool
For any company concerned about optimizing the way it handles calls both to and from its customers, implementing strong infrastructure is a major challenge today. Indeed, if the importance of qualified human resources to the different stages of customer relationship management is often mentioned, it’s also essential that you don’t
Evolving with the times and the new realities of their environment, the consumer of today is clearly more demanding than ever before. They expect a lot more from their act of purchasing than the simple acquisition of a product or service. Redefining the priorities of businesses, this new normal requires
Some would like to see it die, and yet, the call centre is very much alive and its positive impact on customer loyalty is more real than ever. The fact is that call centres are evolving to the pulse of technological innovations and the needs of consumers. However, it remains
Filiale de Confort Expert, HydroSolution se positionne comme la référence en termes de services de location et de vente clé en main dans son domaine d’activités. Avec plus de 200 000 clients, HydroSolution est à la recherche d’un partenaire d’exception.
Étant à la recherche d’un solide partenaire pour prendre en charge l’impartition de ses nombreux contacts clients, HydroSolution a naturellement arrêté son choix sur GMI pour assurer cette tâche.
Do you know what the real expectations of your customers are? Do you know their journey, their new habits, and what they hope to get out of each purchase? In the current environment, which is marked by intense competition and where the customer is at the heart of every marketing
The digital revolution of the last few decades is at the heart of the development of a wide variety of increasingly effective new digital tools. Adapting to them and adopting these various technological advances, today’s consumer has greatly evolved, as much in their appropriation of the different products and services
Let us help you optimize your operations
SOC 2 Certification
GMI is SOC 2 Type 2 certified
© Groupe Marketing International.
