A Customer Relationship Centre is the Customer Experience at the Heart of your Success
For over 25 years, GMI has been the preferred partner of organizations that demand outstanding customer service at every level.
As a next-generation, technology-enabled Customer Relationship Centre with bilingual employees based in the Montreal area of Quebec, GMI is the one-stop shop that enables companies to maximize their growth by outsourcing time-consuming, unprofitable back-office activities critical to their long-term success.
GMI offers all Customer Service functions via phone, email, chat, social media:
- Help for users of transactional websites
- Technical support and service calls
- Complaint management
- Order taking, reservations and appointments
- Loyalty programs, etc.
As a traditional call centre, and then as a Customer Relationship Center, GMI has experience in many fields, in the private sector as well as in public services:
- Environmental services
- Mass distribution
- Retail industry
- Service sector
And to be productive, GMI relies on multi-channel technology platforms, such as CODA, dedicated to customer relationship management, and on Robotic Process Automation tools (RPA), in partnership with the company TechNuCom.
As managers, you are aware that customer service is an integral part of all aspects of your organization. The satisfaction of your customers and their loyalty ensure the long-term survival of your company. Let us assist you in achieving your goals.
Our basic standards in receiving calls:
- 90% of calls answered in under 20 seconds;
- A daily drop rate below 5%;
- The satisfaction rate obtained is generally higher than that of your internal service.
By entrusting your customer service to GMI, you will benefit from an invaluable added value.
To support you in this ongoing process, we take the time to immerse ourselves in our customers’ corporate culture to:
- Become a natural extension of your organization;
- Improve the quality of interactions with our 360 solutions: calls, emails, regular mail, contact forms, iChat, etc.;
- Offer continuous service, 24 hours a day, 365 days a year;
- Provide you with access to the intelligence of the collected data.
Choosing GMI as your partner means benefitting from a collaboration that exceeds your expectations.
Your customers’ satisfaction is your top priority, so is ours!