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GMI AT A GLANCE

Customer service

The customer experience at the heart of your success

For over 17 years, GMI has been the preferred partner of organizations that demand outstanding customer service at every level.

As managers, we’re aware that customer service plays an integral part of every aspect of your organization. The satisfaction of your customers and their loyalty ensures the continued long-term success of your business. Let us help you achieve your goals.

Our basic standards:

80% of calls answered in under 20 seconds;

A daily drop rate below 5%;

The satisfaction rate obtained is generally higher than that of your internal service.

By trusting your customer service to GMI, you’ll benefit from an immeasurable added value.

Our solutions

GMI constantly strives to implement the industry’s best practices and guarantee the satisfaction of your increasingly demanding customers.

To support you in this ongoing process, we take the time to immerse ourselves in our customers’ corporate culture to:

become a natural extension of your organization;

improve the quality of interactions with our 360 solutions: calls, emails, regular mail, contact forms, iChat, etc.;

offer continuous service, 24 hours a day, 365 days a year;

provide you with access to the intelligence of the collected data.

What do you have to gain?

Choosing GMI as your partner means benefitting from a collaboration that exceeds your expectations.
Your customers’ satisfaction is your top priority, so is ours!

You can count on our know-how and long experience to:

constantly improve the quality of communications with your customers;

target service levels that are essential to achieving your results;

support you throughout the entire process.

Do you want to provide a unique experience to your customers and meet their expectations
quickly and effectively?


Fill out the application form for a free professional evaluation. We will contact you as soon as possible.