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GMI AT A GLANCE

Call center

Trust your call center operation to GMI!

By trusting GMI with your call center operation, you are benefitting from our complete, optimized service.

Whether the call center is targeting consumers (B2C) or businesses (B2B), we developed our expertise through thousands of hours of customer contact.

From analyzing your needs to managing results and measuring performance, GMI looks after everything, taking care to immerse ourselves in your corporate culture.

The success of your campaigns are guaranteed thanks to:

the experience and dynamism of the GMI team;

cutting-edge technology;

the best practices of the industry;

the cooperation and intelligence of our respective teams;

the adaptability of our structure and processes;

our ability to build teams with profiles tailored to your needs.

There are 5 key elements that ensure our projects’ success and they represent our organization’s strengths:

human capital;

cutting-edge technology;

methods and processes;

strategies and cooperation;

concern for profitability.

Best practices at your service

Call center management with GMI is:

planning and implementing your structure in our offices;

hiring, training, and managing dedicated and highly qualified human resources;

analyzing, correcting, and carrying out daily operations;

measuring results according to your goals in real time;

a dedicated team available 24 hours a day, 365 days a year.

Why rely on GMI?

GMI’s expertise is at your service. For your organization, that means:

a significant reduction in the stress generated by the day-to-day management of a call center;

refocusing on your strategies and your development activities;

clearly defined and monitored measures of success;

all the advantages of a well-managed call center without the operational constraints.

Team up with GMI! Trust us with your call center operations. We can manage all or part of your operations in order to optimize your results.


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