Born of the ever-growing needs of companies in terms of their interactions with their external environment, a call center offers a varied range of solutions that let a company better manage its relationships with its customers, its business partners, as well as the various components of its environment. The democratization of the
There are still too many businesses that don’t analyze the quality of their CRM data on a regular basis and yet, it is because of small errors that businesses end up processing erroneous or obsolete information. The quality of your customer relationship is closely linked to the quality of your database.
Calling prospective clients with the goal of getting a meeting is a difficult task. But it’s an important step in building a lasting relationship and developing your business. Landing a meeting with a prospect means getting another shot at convincing them that your products / services meet their needs. If
GROWTH… WITH THE RIGHT CUSTOMERS? You need customers who will add value to your products. What value do you offer ? Products/services orientation, We teach our sales teams that they need to have a thorough understanding of our products and services. They learn the essential characteristics and the advantages that
Specializing in customer service since 1998, Groupe Marketing International has managed to develop the tools and techniques needed to fully understand the needs and habits of clients.
Groupe Marketing International offers different ways to develop your business, whether for active or prospective clients. Joanne Fafard, customer experience director at GMI, takes pleasure in sharing ideas to help you succeed and develop a new area or even increase the potential of your active customers.
Tailored customer service Groupe Marketing International is very happy to announce its new mandate with MRC Les Moulins to offer relational customer service for public transportation users in this region. The MRC already had an internal customer service department, but considering the current population growth, the directors wanted to make
What’s the difference? A king customer means that they have everything they want. An informed customer, meanwhile, means that they’re looking for information, that they know what they want, and they’re looking for the best way to get it. The difference can be seen in the way companies treat requests
Fidéliser: Une mission en soi Avoir une clientèle fidèle en 2015 est une mission en soi. Les clients sont exposés à tellement de marques, de produits qu’il peut être difficile de faire son chemin et laisser sa trace. Les compagnies sont constamment à la recherche de moyens de marquer les
Let us help you optimize your operations
SOC 2 Certification
GMI is SOC 2 Type 2 certified
© GMI
